The Secret to Happier Customers (easier than you think)

The Secret to Happier Customers (easier than you think)

It is no secret that a happier customer is a higher-paying customer! No matter what service or products you offer, the environment that your customers step into is their first impression of who you are and what you represent. Will you take care of them? Will your products or services meet their expectations?

Don’t listen to us, listen to the data!

Cintas Corporation commissioned a study that was conducted by Harris Poll on what potential issues would keep someone away from a retail store (applies to offices and service shops as well). Here is what they found… the top 4 reasons someone would be turned away were ALL BECAUSE OF AN UNCLEAN ENVIRONMENT! The study established that 78 percent of consumers would be turned away because of a general bad odor and 65 percent because of dirty surfaces.

“Today’s consumer has an almost unlimited choice when deciding where to shop, whether it’s another store across the street or online,” Senior Marketing Manager of Cintas, John Engel, stated. “With this type of competition, retailers need to understand why their customers return, and more importantly, why they don’t. It is imperative for retailers to ensure that their employees and brick-and-mortar stores are READY™ to tackle store-related issues to keep customers returning.”

So now that we know that a clean environment is absolutely imperative to customer satisfaction, what are your options? To keep it plain and simple, you can clean it yourself or have someone else do it. Let’s dig deeper.

Problems with cleaning carpets yourself.

Attempting to remove stains from your carpets or achieving a spotless, shiny floor may not seem like a daunting task at first, but there are several questions you should ask yourself before embarking on your journey.

What is the opportunity cost of doing the cleaning yourself? As an owner or manager, you have to consider the consequence of lost time. Could the time spent cleaning be better spent on marketing, performing your service, or speaking with potential customers?

Are you sure you know what you are doing? The last thing you would want to do is ruin your shop or office! There is an abundance of conflicting information all over the internet about what products to use to clean and how to use them. The keyboard warriors in the forums think that they know the next best way to clean a carpet is by using a chemical that has the potential to destroy the fibers and decrease the longevity of the material, but hey, as long as it “looks” clean right?

Should you hire a professional cleaner then?

We think so! We’ve compiled a list of 10 reasons why it would be in your best interest as an owner or store manager to put your trust in a professional cleaning company to take care of you.

  1. Time Saving

The amount of time it takes to thoroughly clean a given space is enormous enough of a reason in itself for many people to hire a professional company right off the bat. We understand that there are many other higher-priority tasks that need to be taken care of in order to run a business and deep cleaning every inch of the office isn’t typically one of them (but arguably one of the most important). A trusted, five-star company like Squeaky Clean and Dry LLC is guaranteed to surpass your expectations of what a clean floor should look like.

  1. Simplicity

If you decide to attempt the task of deep cleaning the floors yourself, you have to deal with moving all of the furniture, renting the necessary equipment, which is often heavy and cumbersome, and cleaning the floors while most likely getting tangled in several power and cleaning lines and then returning the machinery back to the store. All of this is not even a thought when you choose to hire a professional cleaning service business. Save the headache!

  1. Odors and Smells

As previously stated, bad odors are the biggest reason customers can get driven away from your business. Carpets and rugs are susceptible to dirt and debris in the atmosphere settling in them and with regular foot traffic, it is even more of a nightmare. Spills, food crumbs, and general wear and tear all add to the mess, but Squeaky Clean and Dry specializes in commercial odor control utilizing an upgraded approach to sanitizing and odor control with the Just Gone Sanitizing & Deodorizing System ™. Store-bought products will not suffice and will only temporarily mask the odor for a short period of time no matter how much scrubbing is done whereas the system used by our team at Squeaky Clean can permanently eliminate any odor with a combination of high-powered cleaning technology and solutions!

  1. Extend the Life of Your Carpet and Floors

With the addition of regular, quality cleanings, you can guarantee that the life of your carpet and floors will be extended by several years at least! Keeping replacement costs down could be big savings in the long run for the company resulting in bigger profit margins.

  1. Increase Aesthetics

Keeping your floors looking fresh and new will have a direct impact on the overall customer experience. If floors are dirty and carpets uncared for, customers will immediately notice and question the legitimacy of your business. Avoid this by utilizing Squeaky Clean and Dry’s state-of-the-art $45,000 cleaning machinery and highly skilled professional technicians. Earn your reputation as a thriving business that values their customers and appearance.

  1. Eliminate Stains and Maintain Appearance

Heavily stained areas can be extremely hard to get rid of with DIY methods and products and are often never actually completely unnoticeable. Not only that but there is also a possibility of ruining your floors with chemicals that certain floor materials are not meant to handle. At Squeaky Clean, we have years of experience in removing stains and adapting our techniques for each unique situation.

  1. Improve Air Quality and Decrease Liability

Each and every store/office has the duty and responsibility of keeping its customers safe and happy. This task includes eliminating potential hazards and negligence to do so could result in serious liability issues if someone were to get injured. Slip and fall injuries are all too common so it is recommended to have a professional handle your cleaning needs. Apart from physical injuries, you will not be on the customer’s good side if they contract an illness from your facility. You must show your customers you care about their health and the health of your employees.

  1. Better Productivity and Healthier Employees

The Centers for Disease Control and Prevention (CDC) reports that productivity losses linked to absent employees from being sick cost employers $225.8 billion annually in the United States which equates to $1,685 per employee per year. The CDC states that “Promoting safe and healthy work practices boosts profitability and productivity among employers of all sizes.”

  1. “Go Green!”

Customers often value an establishment that has gone green. Along with other steps that reduce your carbon footprint, using a company like Squeaky Clean and Dry that uses natural products to clean allows you to proudly claim a green environment.

  1. Do It Right the First Time 

Far too frequently, we run into situations where a store owner or office manager attempts to clean the facility themselves, only to contact us several days later to come in to finish the job. Don’t waste your time, money, and sanity on poor-quality rental cleaners that fail to do anything but wet the carpet and floors. Eliminate the hassle and squandered effort. Do it right the first time by hiring a company that guarantees their work and returns if you are not 100% satisfied.

Services we offer at Squeaky Clean and Dry!

Where we service: DE (Hockessin, Newark, Wilmington, Pike Creek), PA (Kennett Square, Landenburg, Avondale) and MD (Northeast, Chesapeake City, Elkton)

Contact us today! 

Our Guarantee

We guarantee that any spots that are cleaned will not come back for 30 days. If they do, so will our team, no questions asked. We also guarantee that we will remove the cleaning residues from your carpet that other cleaners left behind, including your own machine!  If you are not satisfied we will gladly return to make it right.


For more information on the claims made in this article, please visit the links below!

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