Privacy Policy
Squeaky Clean & Dry respects your privacy and is committed to protecting the personal information you provide when using our website, requesting an estimate, contacting our team, or using our cleaning and restoration services.
This Privacy Policy explains how we collect, use, protect, and manage your information, including information provided through our website, phone calls, forms, and SMS/mobile messaging.
Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name
- Phone number
- Email address
- Service address
- Details about the services you are requesting
- Information submitted through website forms or estimate requests
- Communication preferences
We may also collect basic website usage information, such as pages visited, browser type, device information, and general analytics data to help improve our website and user experience.
How We Use Your Information
Squeaky Clean & Dry may use your information to:
- Respond to service inquiries or estimate requests
- Schedule appointments
- Provide cleaning, restoration, mold remediation, water damage, odor removal, air purification, and related services
- Communicate updates regarding your appointment or service
- Send transactional or service-related messages
- Improve our website, customer experience, and business operations
- Follow up regarding customer service, reviews, or satisfaction
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Communication via SMS and Mobile Messaging
By providing your mobile phone number to Squeaky Clean & Dry, you expressly consent to receive communications from us, including text messages, SMS or MMS messages, and phone calls. These communications may relate to your use of our services, appointment scheduling, account updates, transactional notifications, and other service-related information.
Messages may be sent through automated technology or manual dialing systems.
Message Frequency and Charges
Message frequency may vary based on your interaction with Squeaky Clean & Dry. Standard message and data rates may apply. Please contact your mobile carrier for details regarding your plan and any applicable charges.
Opting Out of SMS Messages
You may opt out of receiving SMS messages at any time by replying “STOP” to any SMS message you receive from us. After sending “STOP,” you will receive a confirmation message, and no further SMS messages will be sent unless you choose to opt in again.
You may also opt out by contacting us directly at:
Use and Protection of Mobile Information
Your mobile number and opt-in status will not be shared, sold, rented, or used for third-party marketing purposes. Squeaky Clean & Dry will only use your phone number as outlined in this Privacy Policy.
We take reasonable steps to protect the personal information you provide from unauthorized access, disclosure, alteration, or misuse.
Consent and Acceptable Use
Providing your mobile phone number constitutes agreement to receive communications as described in this Privacy Policy. Our messaging services are subject to our Acceptable Use Policy, which covers consent requirements, content restrictions, sender identification, and opt-out handling.
Sharing of Information
We may share limited information with trusted service providers who assist us with business operations, such as scheduling, customer communication, website hosting, analytics, or payment processing. These providers are only permitted to use information as needed to perform services on our behalf.
We may also disclose information when required by law, regulation, legal process, or to protect the rights, safety, and property of Squeaky Clean & Dry, our customers, or others.
Cookies and Website Tracking
Our website may use cookies or similar technologies to improve functionality, analyze website performance, and better understand how visitors interact with our site. You can adjust your browser settings to refuse cookies or notify you when cookies are being used.
Third-Party Links
Our website may include links to third-party websites or services. Squeaky Clean & Dry is not responsible for the privacy practices, content, or policies of those third-party websites. We encourage you to review their privacy policies before providing personal information.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Choices
You may contact us at any time to request updates to your contact information or to ask questions about how your information is used. You may also opt out of certain communications as described above.
Acceptable Use Policy
COMMUNICATION VIA SMS AND MOBILE MESSAGING
This Acceptable Use Policy (the “Policy”) outlines the rules governing the use of messaging and communication services (“Services”) provided by [Company Name] (“[Company Name],” “we,” “our,” or “us”). By using our Services, you agree to comply with this Policy. Failure to comply may result in suspension or termination of access to Services.
CONSENT REQUIREMENTS
Obtaining Consent:
You must obtain express consent from individuals before sending any SMS, MMS, or other electronic messages. This includes:
- A clear, affirmative opt-in (e.g., checking a box or submitting a web form).
- Disclosure of the type and frequency of messages.
- A link to this AUP and our Privacy Policy.
You must retain a record of consent, such as a timestamp or signed agreement.
SAMPLE OPT-IN LANGUAGE
“By checking this box, you consent to receive text messages from [Company Name] regarding your account and services. Up to 10 msgs/month. Msg & data rates may apply. Reply STOP to opt out. Consent is not a condition of purchase. See our Privacy Policy and Terms of Use.”
REVOCATION OF CONSENT (OPT-OUT)
Users can revoke consent at any time by replying with standard opt-out keywords (e.g., “STOP”, “UNSUBSCRIBE”). One final message may confirm opt-out. No further messages may be sent without new consent.
IDENTIFICATION
All outbound messages must clearly identify [Company Name] as the sender, unless they are part of an ongoing conversation initiated by the recipient.
MESSAGE CONTENT RESTRICTIONS
You may not use our Services to send or facilitate content that includes:
- Unsolicited or Spam Messages
- Illegal or Restricted Content (child exploitation, hate speech, payday loans, debt relief, gambling, etc.)
- SHAFT Content (sexually explicit, hate-based, alcohol, firearms, tobacco)
- Fraudulent or Malicious Content (phishing, malware)
EVASION AND ABUSE
You may not:
- Use URL shorteners from shared public domains (e.g., Bit.ly)
- Misspell keywords or evade detection filters intentionally
- Send similar messages from multiple numbers (“snowshoeing”)
- Alter headers or spoof sender identity
FREQUENCY AND RECONFIRMATION
If you send recurring messages, you must:
- Inform users of the frequency
- Include regular reminders about opt-out options
- Reconfirm consent periodically as required by law
ENFORCEMENT
Violations of this Policy may result in:
- Warning or temporary suspension
- Termination of access to messaging services
- Reporting to telecommunications carriers and regulatory bodies
We reserve the right to amend this Policy at any time.
PRIVACY AND DATA USAGE
We do not share SMS opt-in information with third parties for marketing purposes. Mobile numbers will only be used for the purposes explicitly consented to, in accordance with our Privacy Policy.
SMS TERMS & CONDITIONS
These SMS Terms & Conditions govern the SMS/text messaging services (“Messaging Services”) provided by [Company Name] (“[Company Name],” “we,” “our,” or “us”). By opting into our Messaging Services, you agree to these Terms.
BRAND NAME
[Company Name]
TYPES OF MESSAGES YOU MAY RECEIVE
By opting in, you may receive:
- Appointment reminders
- Account notifications
- Product or service updates
- Customer support communications
- Promotional and marketing messages (only if consented to)
MESSAGE FREQUENCY
Message frequency varies based on your interactions but will not exceed 15 messages per month unless otherwise specified at opt-in.
MESSAGE AND DATA RATES
Standard message and data rates may apply. Please contact your carrier for details.
OPT-OUT INSTRUCTIONS
Text “STOP” to cancel at any time. You’ll receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.
PRIVACY & DATA USE
Your number and opt-in information will never be sold or shared for third-party marketing. See our Privacy Policy details.
CHANGES TO TERMS
These terms may be updated from time to time. Continued use of the Messaging Services after any changes constitutes your agreement to those changes.
Updates to This Privacy Policy
Squeaky Clean & Dry may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Squeaky Clean & Dry
Phone: (302) 729-2011
Website: squeakycleananddry.com
Delaware Location
7 Firechase Circle
Newark, DE 19711
Maryland Location
621 N Bridge Street
North East, MD 21901
Pennsylvania Location
2541 Fairhill Ave
Glenside, PA 19038
